Política de reembolso
Return & Refund Policy
At ZorviPaw, customer satisfaction is our priority.
Returns
You may return your item within 30 days of delivery.
To qualify for a return, the item must:
- Be unused.
- Be in its original packaging.
- Be in the same condition as received.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- A brief description of the issue
We'll arrange a replacement or full refund.
Non-Returnable Items
For hygiene and safety reasons, some pet products cannot be returned once opened.
Refunds
Once your return is received and inspected, we'll notify you of the approval.
Approved refunds are issued to your original payment method within 5–10 business days.
Return Shipping
If the return is due to our mistake or a defective product, we'll cover the return shipping cost.
For other returns, the customer is responsible for return shipping.
Contact
For any questions regarding returns or refunds, please contact: